STORE FAQ & RETURNS

Standard processed orders ship out within 2 to 5 business days. Once your package is scanned at the warehouse, you will receive a tracking link via email.

If the order has not been processed or fulfilled yet, we can modify the shipping address. Please contact our support team immediately with your order number. Once fulfilled and handed to the carrier, we cannot change shipping addresses.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our authorized fulfillment facility. You will be liable for reshipment costs once we confirm an updated shipping address with you.

Yes, we ship to most global destinations. Rates and carrier options vary and are calculated directly during the checkout process.

Occasionally, carriers mark packages as delivered 24-48 hours before they arrive. Check with neighbors or building managers first. If it still does not appear, please contact us within 10 days of the marked delivery date so we can assist.

Not always. Some items (such as hats, mugs, and certain accessories) are produced at different facilities, so your order may arrive in more than one package, sometimes on different days. Each shipment has its own tracking link.

Because our products are made to order, we do not accept general returns or sizing-related returns. All sales of non-defective items are final. So please be sure to double check size guides provided on each product listing before completing your purchase.

We partner with specialized third-party fulfillment services to manufacture and ship some of our physical merchandise. This means every piece of apparel, mug, or accessory is created specifically for you. Because we do not carry pre-made warehouse inventory, return policies are sadly a little stricter than standard retail stores.

If your item arrives misprinted, damaged, defective, or incorrect, we will make it right with a free replacement or a full refund. Just email support@imagiverse.co within 30 days after the product is received with your order number, a short description of the issue, and clear photos showing it. For packages lost in transit, contact us within 30 days of the estimated delivery date and we will sort it out for you without issue.

No. All purchases of digital products or virtual currencies are final and non-refundable once issued or credited to your account.

No. Donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.